Refunds &
easy exchanges
Poshak size not quite right for your Laddu Gopal? You have 07 days to exchange or return it — as long as it hasn't been dressed on the deity. Faulty pieces are always covered.
07-day window
Unworn poshak, still in its original packet with tags.
Free size swap
One free exchange if you ordered the wrong size number.
5–10 day refunds
Straight back to your original payment method.
ACL protected
Consumer guarantees apply on top of this policy.
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Overview
We want your Laddu Gopal's shringar to be perfect. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law — nothing here limits those rights. Our 30-day exchange offer sits on top of them.
- Return window
- 07 days from delivery
- Condition
- Not dressed on the deity, tags on
- Proof
- Order number or receipt
- Refund time
- 5–10 business days
Change of mind
Return within 07 days of delivery for a refund, exchange or store credit if the item is:
- Not yet dressed on your Laddu Gopal or used in puja
- Unworn, unwashed, free of oil, chandan, roli or itra
- In its original polybag or box, with tags and card attached
- Complete — poshak, pagdi, mala, kamarbandh and all pieces of the set
Change of mind return postage is paid by you, and original shipping is not refunded.
Size exchanges
Wrong size number is the most common swap, so we make it easy — one free size exchange per order within 30 days. Measure your idol's height before ordering:
| Size | Idol height | Best for |
|---|---|---|
| No. 0 – 2 | 2" – 4" | Travel and car dashboard idols |
| No. 3 – 5 | 4" – 7" | Everyday home mandir |
| No. 6 – 8 | 7" – 10" | Larger mandir and jhula sets |
| No. 9 – 10 | 10" + | Temple and festival darshan |
Unsure? Send us a photo with a measuring tape and we'll pick the size for you before you order.
What we can't accept
For hygiene and devotional reasons, change of mind returns are not available on:
- Poshak already dressed on the deity, washed or perfumed
- Custom-stitched poshak or name-embroidered items
- Festival collections bought during Janmashtami week, marked final sale
- Clearance and last-piece items
- Gift cards and digital vouchers
- Items damaged by incense, diya flame, oil or improper storage
These exclusions never apply to faulty goods — your ACL rights still stand.
Handmade variation
Every poshak is stitched and embroidered by hand, so small differences are normal and not counted as defects:
- Slight zari placement shift
- Minor colour difference on screen
- Small bead or moti spacing variation
- Fabric weave texture
- Hand-block print irregularity
Loose stitching, missing beads, torn fabric, broken mukut stones or a cracked bansuri are defects — tell us and we'll fix it.
Faulty or not as described
Under the ACL your remedy depends on how serious the problem is:
| Problem | Example | Your choice |
|---|---|---|
| Major | Torn poshak, snapped jhula chain, wrong set sent, unusable | Refund, replacement, or keep it and claim the drop in value |
| Minor | Loose thread, one missing moti, dull mukut polish | We repair or replace within a reasonable time |
Send photos with your claim and we'll assess it within 3 business days.
How to return
Request
Email your order number, size number and reason within 30 days.
Pack & post
We send a return authority. Repack the poshak flat with all pieces.
Refund
Inspected within 3 days, refunded within 5–10 business days.
Please use a tracked service — until it reaches us, the parcel is your responsibility.
Who pays postage
| Reason | Return postage | Original shipping |
|---|---|---|
| Faulty or not as described | We pay | Refunded |
| Wrong item or size sent | We pay | Refunded |
| Damaged in transit | We pay | Refunded |
| First size exchange | We pay return leg | Not refunded |
| Change of mind | You pay | Not refunded |
Refunds
- Issued to your original payment method — card, PayPal, Afterpay or UPI.
- 5–10 business days to appear, depending on your bank.
- Buy-now-pay-later plans are adjusted directly with the provider.
- No restocking fees, ever.
- Store credit only if you ask for it — and it never expires.
Damaged, wrong or missing
- Tell us within 7 days of delivery with photos of the item and packaging.
- Delicate pieces — mukut, bansuri, jhula and singhasan — are packed with care, but do check them on arrival.
- We'll replace, repair or refund; for a major problem the choice is yours.
- Parcel marked delivered but missing? We'll open a carrier investigation with you.
Still stuck?
Contact us first — most issues are sorted in a couple of days. If you're still unhappy, you can contact the ACCC or your state consumer affairs office.
- ACCC
- accc.gov.au
- Infocentre
- 1300 302 502
Start a return
Send your order number, the size number and a photo if something's wrong. We reply within two business days.